This article will show you how to add users to the system.

You will learn how to import a list of users to the system.

You will learn how to set up their extensions and user scopes.

What Do I Click?

Adding a user

Click the Users Icon → Click the blue Add User button → Enter the appropriate information to set up the new user → Click Add User at the bottom. 


Uploading a list of users


Click the Users Icon → Click the Import button → Click Download Template → Enter the appropriate information in the file → Click Browse → Select the correct file → Click Upload.


Items to enter and note for new users

  • First Name
  • Last Name
  • Extension: This cannot be changed once assigned.
  • Department
  • Email Address: More than one can be entered here. Work emails are the most appropriate.
  • User's Scope: You can only assign scopes below your position's scope.
  • Enable Voicemail: This will open their voicemail box upon creation.
  • Add Phone Extension: This will add the phone extension to the system as a usable line and not just a user placeholder. 
  • New/Confirm Password (optional): Minimum of 8 characters, minimum of 1 capital letter. The extension can not be part of the password.
    • The user can set this up after they receive their Welcome Email. 
  • Voicemail Pin (optional): Minimum of 4 characters.
    • The user can set this up after they receive their Welcome Email.

Still need more assistance?


Contact our support team of Customer Success Managers either by sending us an email to support@ringfree.com or give us a call at 828-575-0030, then press Option 2 and we will be glad to assist you further.