System Management
This article will show you how to add users to the system. You will learn how to import a list of users to the system. You will learn how to set up their ...
Tue, 9 Jun, 2020 at 5:45 PM
This article will show you how to edit an agent's queue status You will learn how to add agents to a queue You will learn how to view agent statistics...
Tue, 9 Jun, 2020 at 5:50 PM
This article will show you how to use the RFbuilder Launcher. You will learn how to set line keys and BLF customizations. You will learn how to set up sid...
Tue, 9 Jun, 2020 at 5:52 PM
This article will show you how to add conference lines. You will learn how to find conference participant data. What Do I Click? Adding a conferenc...
Tue, 9 Jun, 2020 at 5:59 PM
This article will show you how to add ring groups to the system. You will learn how to manage ring group usage. You will learn how to find, edit, and dele...
Tue, 9 Jun, 2020 at 6:01 PM
This article will show you how to create an auto-attendant. You will learn how to record& upload greetings and prompts. You will learn how to set up d...
Tue, 9 Jun, 2020 at 6:04 PM
TABLE OF CONTENTS Problem statement Upon completion of this article, you should know the following How to Queue Call Recording User Level Call Recordi...
Mon, 17 Aug, 2020 at 10:54 AM
This article will show you how to add call queues to the system. You will learn how to edit various call queue options. You will learn how to manage call ...
Tue, 9 Jun, 2020 at 6:05 PM
This article will show you how to follow a call route. You will learn how to make adjustments as needed. I'll be your tour guide today... if y...
Tue, 9 Jun, 2020 at 6:07 PM