Ringfree Communications

Desk Phone Quick Start Guides 7

• How to Access Voicemail Boxes
• How To Transfer Calls
• How To Use Intercom
• How To Use Call Parking
• How To Place a Call on Hold

View all 7

User Portal Quick Start Guides 5

• How To Login To The Ringfree User Portal
• Personal Profile User Portal Overview (All Users)
• User Portal Overview (Basic User Scope)
• User Portal Quickstart
• Call Center / Call Queue Agents

Mobile App Quick Start Guides 2

• Downloading The Ringfree Mobile App On Apple iPhones
• How To Login To The Ringfree Mobile App-iPhones

Profile Settings 2

• How To Adjust Personal Profile Settings
• How To Toggle In/Out of Call Queues (Call Center Agents)

Voicemail 6

• How To Record a Voicemail Name
• How To Record a Voicemail Greeting
• How To Toggle Voicemail & Caller ID Options
• How To Set Up Voicemail To Email Options
• How to Check, Forward and Delete Voicemails

View all 6

Contacts 3

• How To Add, Edit, Delete & Search Contacts
• How to Import & Export Contact Lists
• How To Make Calls From Your Contact List

Text and Chat 2

• How To Toggle Text Notifications
• How To Use Chat, Video, & Calls With Contacts

Call History Features 2

• Working With Your Call History
• How To Get Your Call History

Time Frames & Answering Rules 4

• How To Blacklist or Whitelist Phone Numbers
• How To Add, Edit, & Delete Time Frames
• How To Add & Adjust Answering Rules
• How To Choose A Different Active Rule

Phones and Devices 2

• Adding, Editing, & Deleting Phones/Devices
• How To Set Up Line Keys & Busy Lamp Field Buttons

User Settings 5

• Office Manager Portal Interface Overview (Office Manager Scope)
• How To Use The Home Screen Information
• How To Adjust Personal Profile Settings
• How To Adjust Other User's Settings
• Office Manager Personal Account Interface

Voicemail 6

• How To Record a Voicemail Name (Personal Account)
• How To Record a Voicemail Greeting (Personal Account)
• How To Toggle Voicemail & Caller ID Options (Personal Account)
• How To Set Up Voicemail To Email Options (Personal Account)
• How to Check, Forward and Delete Voicemails (Personal Account)

View all 6

Contacts 4

• How To Add, Edit, Delete & Search Contacts (Personal Account)
• How to Import & Export Contact Lists (Personal Account)
• How To Make Calls From Your Contact List (Personal Account)
• How To Share Contacts

Text and Chat 2

• How To Toggle Text Notifications (Personal Account)
• How To Use Chat, Video, & Calls With Contacts (Personal Account)

Call History Features 3

• How To Get Your Call History (Personal Account)
• Working With Your Call History (Personal Account)
• How To Schedule Call History Exports

Time Frames & Answering Rules 6

• How To Blacklist or Whitelist Phone Numbers (Personal Account)
• How To Add, Edit, & Delete Time Frames
• How To Find Another User's Time Frames
• How To Add & Adjust Answering Rules (Personal Account)
• How To Choose A Different Active Rule (Personal Account)

View all 6

Phones and Devices 4

• Adding, Editing, & Deleting Phones/Devices (Personal Account)
• Add, Edit, & Deleting Phones/Devices For Users
• How To Import or Export Hardware Devices
• How To Set Up Line Keys & Busy Lamp Field Buttons

Music On Hold 2

• How To Adjust Introductory Greetings & Hold Music
• How To Find & Manage Music On Hold Uploads in the System

System Management 9

• How To Add & Import Users
• How To Review & Edit Agent Queue Stats, Status, & Priority
• How To Set up Line Keys & Configs (RFbuilder)
• How To Create Conference Lines
• How To Create A Ring Group

View all 9

Reporting 5

• How To Adjust SLA & Call Threshold Settings
• How To Generate Customized Reports
• How To Create An Analytics Dashboard
• How to Use RFAnalytics
• How to Use Call Center Reporting

Firmware Bug Fixes - BLFs Not Updating On Device 1

• BLF Keys not updating on customer devices Firmware 95.84.0.120

Firewall / Router Config 1

• Disabling SIP ALG - Ubiquiti EdgeRouter