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828-575-0030
Solution home
Office Manager Training
User Settings
5
Office Manager Portal Interface Overview (Office Manager Scope)
How To Use The Home Screen Information
How To Adjust Personal Profile Settings
How To Adjust Other User's Settings
Office Manager Personal Account Interface
Voicemail
6
How To Record a Voicemail Name (Personal Account)
How To Record a Voicemail Greeting (Personal Account)
How To Toggle Voicemail & Caller ID Options (Personal Account)
How To Set Up Voicemail To Email Options (Personal Account)
How to Check, Forward and Delete Voicemails (Personal Account)
View all 6
Contacts
4
How To Add, Edit, Delete & Search Contacts (Personal Account)
How to Import & Export Contact Lists (Personal Account)
How To Make Calls From Your Contact List (Personal Account)
How To Share Contacts
Text and Chat
2
How To Toggle Text Notifications (Personal Account)
How To Use Chat, Video, & Calls With Contacts (Personal Account)
Call History Features
3
How To Get Your Call History (Personal Account)
Working With Your Call History (Personal Account)
How To Schedule Call History Exports
Time Frames & Answering Rules
6
How To Blacklist or Whitelist Phone Numbers (Personal Account)
How To Add, Edit, & Delete Time Frames
How To Find Another User's Time Frames
How To Add & Adjust Answering Rules (Personal Account)
How To Choose A Different Active Rule (Personal Account)
View all 6
Phones and Devices
4
Adding, Editing, & Deleting Phones/Devices (Personal Account)
Add, Edit, & Deleting Phones/Devices For Users
How To Import or Export Hardware Devices
How To Set Up Line Keys & Busy Lamp Field Buttons
Music On Hold
2
How To Adjust Introductory Greetings & Hold Music
How To Find & Manage Music On Hold Uploads in the System
System Management
9
How To Add & Import Users
How To Review & Edit Agent Queue Stats, Status, & Priority
How To Set up Line Keys & Configs (RFbuilder)
How To Create Conference Lines
How To Create A Ring Group
View all 9
Reporting
5
How To Adjust SLA & Call Threshold Settings
How To Generate Customized Reports
How To Create An Analytics Dashboard
How to Use RFAnalytics
How to Use Call Center Reporting
Help Desk Software
by Freshdesk