This article will show you how to add ring groups to the system.

You will learn how to manage ring group usage.

You will learn how to find, edit, and delete ring groups.

What Do I Click?

Adding a ring group

Click the Users Icon → Click the Add Ring Group button → name the ring group → Assign an extension to it (cannot be changed) → Enter the extension/number/phone(s) to be rung → Set initial ring times, if desired → Set the Ring Timeout → Set the destination if the call is unanswered → Click Add Group at the bottom. 


Notes on Ring Group items

  • Name: Give it an easily recognizable name. If you wanted multiple ring groups in the future, use a scheme that is scalable, i.e. Support Group 1, Support Group 2, etc. Do not use terms that may confuse others into thinking it's a different part of the system, i.e. call queue group, call attendant group or agent group. 
  • Extension: This cannot be changed once assigned. Using a different number scale  than you typical extension list is advisable.
  • Simultaneous Ring: Assign the phones/numbers/extensions to be rung here. 
    • Initial Ring Time: How long this phone/number/extension will ring before other users in the group are rung. The slide bar ranges from 0-30 seconds
  • Ring Timeout: How long the agent(s) in this ring group will ring before moving on to the unanswered location. 
  • When Unanswered: This can be an extension, voicemail, another ring group, call queue, Auto Attendant, number, etc. Not setting this, will terminate the call.


Finding a ring group

Click the Users Icon → Uncheck the Hide System Users check box at the bottom of the screen.


Editing a ring group

Click the Users Icon → Click the Edit icon on the ring group row → Make your edits → Click Save.


Deleting a ring group

Click the Users Icon → Click the Delete icon (red icon) on the ring group row.

Still need more assistance?


Contact our support team of Customer Success Managers either by sending us an email to support@ringfree.com or give us a call at 828-575-0030, then press Option 2 and we will be glad to assist you further.