This guide will familiarize you with the User Portal to get you up and running quickly.
You will learn how to use the Attendant Console.
You will learn how to use the Webphone.
This relates to the Office Manager users' personal account in the system.
Home Page
1. You can check and work with your new voicemail messages.
2. Review inbound/outbound calls, call contacts from your call history.
3. Switch your active answering rules.
4. See which phones are active on your account.
Messages Page
1. Play, forward, download and save your voicemail messages.
2. Begin, reply and delete chat messages.
3. Edit your voicemail greetings and settings.
Fax Page
1. Send faxes.
2. Sort and check fax statuses.
Contacts Page
1. Add & Edit your contacts.
2. Import & Export contacts.
3. Start Chat messages with contacts.
Answering Rules Page
1. Change your phone ring time.
2. Whitelist/Blacklist numbers.
3. Add & edit Answering Rules.
Time Frames Page (Office Manager & Super User Roles only)
1. Add & Edit Time Frames
Phones Page
1. See which devices are provisioned on your profile.
2. Add devices to your profile (Office Manager/Super User)
3.Open RFbuilder & Edit BLF line keys and local directory.
Music on Hold Page
1. Upload Music.
2. Record/Upload Introductory Greetings
3. Manage songs and greetings.
.
Call History Page
1. Click-to-call from the list.
2. Add to Contacts.
3. Listen, download, and add notes to a recording.
4. Filter Call History by date, caller, dialed number, and call type.
Still need more assistance?
Contact our support team of Customer Success Managers either by sending us an email to support@ringfree.com or give us a call at 828-575-0030, then press Option 2 and we will be glad to assist you further.