This article will show you how manage system recordings.
You will learn how to find the various recording locations.
You will learn how to manage system music on hold recordings.
Ready or not, here I come...
As a youth, i'm sure hide and seek was played more times than you can remember. And of course, you checked around every nook and cranny to find your friends wherever they were hiding. When it comes to finding and managing the Music on Hold in the system, fortunately you won't have to turn over every stone that you see. With this simple guide, we make it easy for you to find what you are looking for and make adjustments as needed. You won't even need to count to ten.
What Do I Click?
Searching for a User's Hold Music
Click the Music on Hold icon → enter the user extension in the search bar → Press Search icon.
Editing Call Queue Hold Music
Click the Call Queue icon → click the Edit MoH button → Edit as needed.
Editing Auto Attendant Hold Music
Click the Auto-Attendant icon → click the edit button → Click the manage icon next to Intro Greetings and Menu Prompt recordings.
Uploading an Introductory Greeting
Click the Music on Hold icon → click the Settings button → click the checkbox for Play Introductory Greeting → select the Upload radio tab → click browse to find the file → name the greeting → click Save.
Recording an Introductory greeting
Click the Music on Hold icon → click the Settings button → click the checkbox for Play Introductory Greeting → select the Record radio tab → enter the extension to be called for your recording → name the greeting → click Call. Note: the extension entered will be called and you’ll be prompted to record the greeting. Once complete, it will be saved to the system.
Enabling Hold Music
Click the Music on Hold icon → click the Settings button → click the checkbox for Enable Music on Hold
Randomizing Hold Music
Click the Music on Hold icon → click the Settings button → click the checkbox for Randomize Music on Hold
Adding Hold Music
Click the Music on Hold icon → click the blue Add Music button → click browse to find the file → click Open → enter the song name → click Upload.
Note: Multiple songs can be uploaded and sorted from the Music on Hold interface.
Editing Hold Music
Click the Music on Hold icon → select the Edit pencil icon → edit the song name → click Save.
Deleting Hold Music
Click the Music on Hold icon → select the red “X” icon on the song that you wish to remove.
Downloading Hold Music
Click the Music on Hold icon → select download icon → name the download file → click Save.
Still need more assistance?
Contact our support team of Customer Success Managers either by sending us an email to support@ringfree.com or give us a call at 828-575-0030, then press Option 2 and we will be glad to assist you further.