This guide will familiarize you with the Office Manager user portal to get you up and running quickly.


For more information on using these key functions visit our Office Manager User Onboarding solution articles here.


Home Page Overview

1. Review Call Graphs based on call volume, peak active calls, & total minutes.

2. Observe real-time active call information.

3. Review Users and Applications as well as usage statistics for the current and previous month.


Call Center Page

1. Review Call Queue activity in regards to active calls, callers waiting, & available agents.

2. Manage Agent status in queue(s).

3. Review call activity over the last 8 hours.

4. Review Call handling stats and adjust call center threshold & SLA settings.

5. Create various call-related reports

6. Create an analytic card board with (RFanalytics)


Users Page

1. Add & Edit user profiles, answering rules, voicemail, phones, and advanced settings.

2. Import user lists

3. View shared contacts.

4. Add & Edit Ring Groups

5. Add & Edit Sites


Conferences Page

1. Add & Edit Conference Bridges

2. Acquire conference participant reports


Auto Attendants Page

1. Add & Edit Auto-Attendants (AA).

2. Upload/Record AA Intro Greeting and Menu Prompt recordings.

3. Assign Dial Pad Menu options.

4. Adjust Invalid response and Timeout destination options.


Call Queues Page

1. Add & Edit Call Queues.

2. Assign ring strategies (Round-robin, Ring All, Linear Hunt, Linear Cascade, Call Park)

3. Manage Queue Hold music and greetings.


Time Frames Page

1. Add & Edit Time Frames

2. Search a User's Time Frames.


Music on Hold Page

1. Upload Music.

2. Record/Upload Introductory Greetings

3. Manage songs and greetings.

4. Toggle and Randomize MoH.


Inventory Page

1. View and edit route use for company phone/SMS numbers.

2. Add SMS Numbers for use with an extension.

3. Add/Import Phones on the system.

4. Export all phone/number lists.

5. Adjust Phone configurations and configuration templates.



Call History Page

1. Click-to-call from the list.

2. Add to Contacts.

3. Listen, download and add notes to a recording.

4. Filter Call History by date, caller, dialed number and call type.

5. Run and schedule exports of the Call History

Still need more assistance?

 

Contact our support team of Customer Success Managers either by sending us an email to support@ringfree.com or give us a call at 828-575-0030, then press Option 2 and we will be glad to assist you further.