Reporting
This article will show you how to adjust your SLA settings. You will learn how to adjust your call threshold settings. You will learn how to understand ca...
Tue, 9 Jun, 2020 at 5:35 PM
This article will show you how to generate call center reports. You will learn how to schedule emailed reports. You will learn how to customize your repor...
Tue, 9 Jun, 2020 at 5:37 PM
This article will show you how to create analytic dashboards. You will be able to create cards with various graphs and charts. You will learn how to custo...
Tue, 9 Jun, 2020 at 5:39 PM
TABLE OF CONTENTS Concept Definitions Using RFAnalytics Using the main menu Viewing a board Adding and editing a board Adding a card Board setting...
Wed, 12 Aug, 2020 at 10:14 AM
TABLE OF CONTENTS Stats Grid Call Center Reports Queue Stats Agent Stats Agent Availability DNIS Stats Abandoned Calls Stats Grid ...
Wed, 12 Aug, 2020 at 10:04 AM