This article will show you how to toggle in/out of call queues.
You will learn how to toggle yourself for lunch, breaks, etc.
You will become familiar with your Call Center interface page.
What Do I Click?
Toggling Online
Click the Call Center icon →Click the red Offline button to switch it to Online Mode.
Please note: This will allow you to receive calls in every call queue that you are a part of as well as calls to your personal extension.
Toggling Offline
Click the Call Center icon →Click the green Online button to switch it to Offline Mode.
Please note: You will not receive any calls from a queue in which your extension is a part of. You will only receive calls to your personal extension either directly to you or transferred to you by another party.
Toggling Offline for Lunch, Break, & Meetings
Click the Call Center icon →Click the green drop-down arrow to the right of the toggle button→ Make your selection between Lunch, Break, Meeting, Web, or Other. This will display as "Offline: Lunch" depending on your selection.
Please note: You will not receive any calls from a queue in which your extension is a part of during this time. You will only receive calls to your personal extension either directly to you or transferred to you by another party.
Still need more assistance?
Contact our support team of Customer Success Managers either by sending us an email to support@ringfree.com or give us a call at 828-575-0030, then press Option 2 and we will be glad to assist you further.