This article will show you how to add conference lines.

You will learn how to find conference participant data.

What Do I Click?

Adding a conference line

Click the Conference Icon → Click the blue Add Conference button → Give the Line a name → Choose either Dedicated or Owned conference bridge → Assign it an extension number → Assign a direct phone number, if desired → Add leader/participant pins → Set the max and minimum number of participants → Select conference all options → Click Save at the bottom. 


Finding participant data


Click the Conference Icon → Click the Reports icon on the conference line row → A window pops up with Date, time, duration, and number of participants. Click the participants number → This displays Member names (if recognized by the system, i.e. an agent), Number dialing in, Time, call type (inbound/outbound) and duration in the call. 


Conference Line Creation Settings

  • Conference Bridge Name:
  • Dedicated or Owned Conference Bridge
    • Dedicated Lines are more suited for company-wide use.
    • Owned Lines are more suited for individual use. 
  • Extension: This cannot be changed once assigned.
  • Direct Phone Number: You can assign a direct dial number to enter the conference line.
  • Leader Pin: You can assign a Leader pin to the line to designate the host caller.
  • Participant Pin: No one can enter the conference call without this pin, if assigned.
  • Max Participants: Use the slide bar to set from 1 to 99 users. Setting it to 0 will make it Unlimited. Please have a discussion with your VoIP service provider concerning bandwidth limitations when using a high number of participants.
  • Minimum Participants to Start: The conference call will not begin until this limit is met.
  • Checkbox Options:
    • Require a Leader to start.
    • Announce participant arrivals/departures.
      • If selected, you can prompt all participants for their name upon entering.

Still need more assistance?

 

Contact our support team of Customer Success Managers either by sending us an email to support@ringfree.com or give us a call at 828-575-0030, then press Option 2 and we will be glad to assist you further.