This guide will show you the different ways to transfer a call.
Attended (Warm) Transfer
1. Press Transfer.
2. Dial the extension number
3. Wait for that user's extension to ring.
4. When they answer, announce who you are transferring over to them.
5. Press Transfer or just hang up.
Blind (Cold) Transfer
Yealink Phones
While on the call:
1. Press transfer.
2. Dial the extension number
3. Press B. Transfer or Blind Transfer
Polycom Phones
While on the call:
1. Press Transfer
2.Press the Blind soft key or from the on-screen menu
3. Dial the extension or press the associated BLF button for their name.
Directed Transfer to Voicemail
1. Press Transfer
2. Dial 03[extension] (i.e. 03111 if the extension is 111)
3. Press Transfer. This will bypass the user's phone without ringing.
Transfer to an External Number
1. Press Transfer.
2. Dial the 10-digit number.
3. Press Transfer again.
Still need more assistance?
Contact our support team of Customer Success Managers either by sending us an email to support@ringfree.com or give us a call at 828-575-0030, then press Option 2 and we will be glad to assist you further.